WHAT YOU WILL PRACTICE
Practice a conversation that checks understanding before giving advice.
Make room for the other person
Listen for the task, emotion and context rather than planning your reply. Use a short neutral prompt such as “What happened next?” Avoid filling every pause with your own interpretation.
Reflect and verify
Summarize the meaning in your own words and invite correction: “It sounds like the deadline matters more than the format. Have I understood?” A paraphrase is a hypothesis about meaning, not a declaration that you know better.
Separate understanding from agreement
You can accurately understand someone and still disagree. First clarify their concern, then explain your own with concrete examples. This helps in interviews, sales calls, team decisions and difficult conversations.
IN PRACTICE · ORIGINAL EXAMPLE
A colleague says a report is unusable. Instead of defending the layout, ask which decision they were trying to make. Reflect what they say, then agree on one change that would make the report useful.
Repeating someone’s words mechanically or rushing to reassure them can sound dismissive. Check the meaning instead.